US Shipping

Instructions

Please email hello@alisedesign.com to initiate the returns process. You will then receive a shipping label with the return address.

Please pack items to be returned and return form inside an appropriate shipping box and seal.

Affix the return label to the outside of the box and drop off at your nearest shipping location.

Your credit or refund will be applied within 3-8 business days upon receipt of your item(s).

At any point, you may check the status of your return online in your order history.

Terms

Alise Design accepts returns of unused product within 30 days of shipment.

Note: you are eligible for either return credit or a refund only after Alise Design receives the item and confirms that it is unused.

Once the order has been shipped, you may go online, log-in to your order history, and select "return item(s)."

From here, please select the item(s) that you would like to return, as well as the reason for return.

Then, you may select two different options:  

You may receive a full refund amount in Merchandise Credit and Alise Design will cover the return shipping. This Merchandise Credit will never expire. You may receive the amount refunded to your original payment method, less the cost of return shipping and a $15 return administrative fee per item.

 

For information about international returns or answers to other questions, please visit our FAQ page.