FAQ

We offer pre-orders to reserve a bag in advance of our upcoming product delivery, with the understanding that it will ship at a later date then when you purchase. Payment is due at the time of purchase, and you will receive a shipping notification once the order is on its way to you.

Once you’ve received your shipping confirmation email, you can track your package on the corresponding shipping carrier's website.

Oh no! We are happy to help with damaged items. Please email us pictures, a brief description of the damage, the order number, and your shipping information to hello@alisedesign.com. We will follow up with next steps as soon as possible. We'll determine the best resolution and may ask to see a product in person before making a decision. Please note that Alise Design is not responsible for normal wear and tear, such as staining or damaged leather due to use.

We offer shipping via UPS Ground for orders shipping to the U.S., which takes 5-10 business days. You may also select UPS Expedited for an additional fee or select a different carrier and method at checkout. We ship internationally via DHL, UPS, and USPS. Alise Design is not responsible for lost items once items are delivered and/or signed for if required. Items ship within 3 - 5 business days. 

Alise Design accepts returns of unused product within 30 days of shipment.

Note: you are eligible for either return credit or a refund only after Alise Design receives the item and confirms that it is unused.

Once the order has been shipped, you may go online, log-in to your order history, and select "return item(s)."

From here, please select the item(s) that you would like to return, as well as the reason for return.

Then, you may select two different options:  

You may receive a full refund amount in Merchandise Credit and Alise Design will cover the return shipping. This Merchandise Credit will never expire. You may receive the amount refunded to your original payment method, less the cost of return shipping and a $15 return administrative fee per item.

Please email hello@alisedesign.com to initiate the returns process. You will then receive a shipping label with the return address.

Please pack items to be returned and return form inside an appropriate shipping box and seal.

Affix the return label to the outside of the box and drop off at your nearest shipping location.

Your credit or refund will be applied within 3-8 business days upon receipt of your item(s).

At any point, you may check the status of your return online in your order history.

We ship to the following countries:

Argentina

Australia

Austria

Belgium

Brazil

Canada

Chile

China

Colombia

Czech Republic

Denmark

Ecuador

Finland

France

Germany

Greece

Hong Kong

Hungary

Iceland

India

Indonesia

Ireland

Israel

Italy

Japan

Malaysia

Netherlands

New Zealand

Norway

Panama

Peru

Philippines

Poland

Portugal

Romania

Saudi Arabia

Singapore

Slovenia

South Africa

South Korea

Spain

Sweden

Switzerland

Taiwan

Thailand

Turkey

United Arab Emirates

United Kingdom

Vietnam

We ship express to the following locations through DHL Express*

- Canada: Transit time is 2-4 business days (pending customs clearance): $25

- Asia/Oceania: Transit time is 2-4 business days (pending customs clearance): $45

- Europe: Transit time is 2-4 business days (pending customs clearance): $45

- South America: Transit time is 2-4 business days (pending customs clearance): $45

- Middle East/Africa: Transit time is 2-4 business days (pending customs clearance): $85

*Maximum cart total for Express shipments is $2,500 USD.

Orders shipped to any destination other than the US are final sale and exempt from returns.

Duties & Taxes: Import duties and taxes will be displayed with shipping charges at the time of checkout. If DDU (delivery duty unpaid) is an option for your country, it will display this with your available shipping options at the time of checkout. If you select a DDU service, you will be responsible for paying the duties and taxes to the carrier upon arrival of your package.

Order Processing: International orders will be packed and ready to ship within 1-2 business days of order placement. Business days are Mondays through Fridays, excluding holidays. International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates.

Exchange Rates: Orders are paid in USD and the exchange rate will be calculated at time of purchase by the customer’s credit card processor. We are unable to offer adjustments for exchange rate changes. The exchange rate and international credit card fees will be dependent on the credit card that the customer is using.

Vegetable tanned leather has not undergone any water-repellent treatment. In the case of the leather coming into contact with clean water, new leather does not suffer any permanent damage; however, if the liquid contains impurities (sugar, coffee, detergents) or acidic elements (for example rain that has been polluted by smog), once the water has evaporated, the various impurities therein contained will leave a stain. For this reason, you’ll always want to avoid water drying as drops, even if that mean simply spreading the water across the surface of the bag with your hand. Otherwise it is possible to mend the stained area following these suggestions:

Remove the heaviest dirt by using a soft cloth of a natural color. Do not press too hard on the leather.Using a soft sponge, spread the leather with a natural cream, applying it uniformly all over the leather and not only on the stain, in order to re-hydrate and protect the whole surface.

The more quickly you do this after contact with water, the more successful you will be.

If the leather in question is light color, your attention in following these directions should be even more careful, because a lighter leather is more likely to absorb a stain in an irregular manner.

As time goes on, while using your bag, you will notice that due to its special tanning method, its exposure to light, heat and the sun, any possible remaining traces of stains tend to decrease and you will admire that particular patina of “experience” that makes each Alise product unique and personal.

Our bags are 100% made in Italy, in the heart of Tuscany. They are made in the same factory where traditional luxury brands have made their product for years.

Vegetable tanning is an artisan tradition that the Tuscan tanneries have handed down from father to son  for centuries, mixing antique recipes and state-of-the-art technology. is an organic method relying on natural vegetable tannins from bark or other plant tissues. Tannins from trees such as oak, chestnut, or mimosa are popular, but hundreds of tree types and other plants are known to have been used in this method of leather tanning that historians have dated back to 6000 BC.

We only source leather from tanneries that are members of The Genuine Italian Vegetable Tanned Leather Consortium.

Alise Design Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from alisedesign.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We do not sell your information. For California residents, read more here.

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 12.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@alisedesign.com.